SPA POLICIES
OUR COMMITMENT TO EXCELLENCE
At Spa Ashton, every visit is designed to provide a moment of pure luxury and rejuvenation. From the instant you arrive, our goal is to deliver a seamless, personalized, and unforgettable experience. To maintain the highest standard of service and to ensure every guest can enjoy a peaceful and relaxing environment, we have established spa policies that reflect our dedication to professionalism, respect, and care.
Our policies are designed to:
Protect your time and experience, allowing each appointment to run smoothly
Ensure the comfort and safety of all guests and team members
Maintain our luxury standard, from scheduling to the final moments of your service
By reviewing our policies before your appointment, you help us create the exceptional, worry-free experience that Spa Ashton is known for.
We sincerely appreciate your understanding and partnership in upholding the elegant and tranquil environment that makes Spa Ashton Columbia’s premier destination for beauty, confidence, and wellness.
Advance Booking: We recommend scheduling your appointment in advance to secure your preferred date and time.
Confirmation: You will receive an email or
text confirmation 24–48 hours prior to your service.
Late Arrivals: Arriving late may reduce your treatment time. If you arrive more than 15 minutes late, we may need to reschedule your appointment to respect other guests’ time.
Cancellations & No-Show Policy
For appointments booked with our team, we kindly ask that appointments be canceled or rescheduled at least 24 hours in advance.
• Cancellations made within 24 hours of the appointment will be charged 50% of the service total.
• Same-day cancellations, no-shows, or arrivals more than 10 minutes late will be charged 100% of the service total, and the appointment may be forfeited and/or shortened in duration at the discretion of the provider.
For appointments booked with Brooke, due to availability and demand, a 48-hour cancellation window is required. Brooke’s schedule is often booked several months in advance, and last-minute cancellations are very difficult to refill once scheduled.
• Appointments canceled or rescheduled with less than 48 hours’ notice will be charged 50% of the service total.
• Same-day cancellations, no-shows, or arrivals more than 10 minutes late will be charged 100% of the service total, and the appointment may be forfeited.
Payment & Gratuity
Accepted Payments: We accept all major credit cards, Spa Ashton gift cards, Venmo, cash, Cherry, and CareCredit.
Gratuity: Gratuity is not included in service pricing but is greatly appreciated.
Gift Cards & Prepaid Services
Non-Refundable: Gift cards and prepaid services are non-refundable and cannot be exchanged for cash.
Expiration: Gift cards must be presented at the time of service and begin to expire 12 months after the issue date. Each month thereafter, the gift card value decreases 20%.
Spa Etiquette
Arrival Time: Please arrive 10–15 minutes prior to your appointment to relax and prepare for your service.
Quiet Environment: To maintain a tranquil spa experience for all guests, we ask that cell phones be silenced during your visit.
Children & Guests: For safety and relaxation, children under 13 are not permitted in the treatment areas unless receiving a service.
Returns & Retail Purchases
Unopened Products: Unopened retail items may be returned within 14 days for spa credit.
Opened Products: Due to the nature of skincare, opened products are non-refundable unless defective.
Health & Safety
Medical Conditions: Please inform our team of any health conditions, allergies, or recent procedures prior to your appointment.
COVID & Illness Policy: If you are experiencing symptoms of illness, we ask that you reschedule to ensure the safety of our team and guests.
Service Refusal: Spa Ashton reserves the right to refuse service if it is deemed unsafe or inappropriate.
Memberships & Packages
Non-Transferable: Memberships and packages are exclusive to the purchasing client and cannot be shared.
Expiration: Series and package services should be used within 12 months of purchase unless otherwise stated.
